| Chapter No. | Chapter Title | Chapter Author | Page No. |
| THEME A : DECISION MAKING PROCESS | | |
| Impediments in Effective Implementation | | 23 |
| My Experience as Director Icsa, Uttar Pradesh | | 27 |
| A Compassionate Appointment in Government- To Whom, When and Why? | | 33 |
| Dilemmas of Decision Maker | | 38 |
| The Job of Chief Vigilance Officer in Metropolitan Development Authority (MDA) | | 41 |
| Unauthorised Occupation of Defense Land by State Government | | 47 |
| Effective management of Pendencies in a central Excise Division (1984-85) | | 55 |
| Handling a Political Issue Administratively | | 60 |
| THEME B : LEADERSHIP/MOTIVATION | | |
| Conducting a UPSA Examination | | 69 |
| Nonviable organization made Viable | | 77 |
| "Ensures Letter" not having been Delivered an Enquiry | | 83 |
| Leadership to Achieve Results | | 90 |
| Leading the Unwilling Work Force | | 94 |
| Motivating Undisciplined Subordinates | | 98 |
| Locomotive was made Ready for Final Longrun | | 101 |
| When Disruption Led to Motivation | | 104 |
| Exercising Delegated Power and Maintaining High Level Motivation among Staff | | 109 |
| Making almost unknown Organization a Known one | | 112 |
| Motivation with Fangs | | 115 |
| THEME C: MISCELLANEOUS CASE STUDIES | | |
| People in an Organisation grid Lock | | 119 |
| Modernization of Workshop in Ordance Equipment factory | | 125 |
| Snow Tsunami in South Kashmir | | 129 |
| Managing the Insurgency Operation | | 132 |
| Terrorist Attack at Jammu Railway Station | | 138 |
