| Chapter No. | Chapter Title | Chapter Author | Page No. |
| Introduction | Suresh Misra & Sapana Chadah | 1 |
| Right of Consumer under the Consumer Protection Act, 1986 | Ravindra Bana | 14 |
| Perspectives of Indian Consumer | T. Neeraja | 26 |
| What Ails Consumer Redressal mechanism? | Pushpa Girimaji | 34 |
| Doctor-Patient Relationship and Consumer Protection act | Sapana Chadah | 48 |
| ADR in Consumer Disputes--Need to Amend the Consumer Protection Act, 1986 | S. Surya Prakash | 75 |
| Grievance -Redress System for Insurance Consumers-The Approach of Consumer Courts | Deepa Sharma | 84 |
| Regulating Plastic Money in India- Evaluating RBI Guidelines | Savita Hanspal & Deepti Kumara | 98 |
| Rights of Food Consumer and Provisions Under the Food Safety and Standards Act, 2006 | T. Neeraja | 118 |
| A war Against Brand attacks | D.Y. Chacharkar | 126 |
| The Role of Consumer Clubs in Enhancing Consumer Education and Awareness | Mamta Pathania | 136 |
| Packaged water: Consumer safety or Pure Economics | AmitKumar Singh & Pankaj Kumar Singh | 155 |
| Medical Negligence and Ethical Consumerism- Case Study of Odisha | Rabindra Nath pati | 172 |
| Influence of Marketing on Consumer Purchase Decision - Study of Coimbatore City | M. Sumathy & Arun Kumar | 186 |
| Trends in Corporate Social Responsibility - From Charity to Sustainability | K. Soundararajan | 198 |
| Consumer's Attitude and Behaviour- A Study of Sustainable Energy System in India | Suresh malodia | 206 |
