| Chapter No. | Chapter Title | Chapter Author | Page No. |
| Dynamics and Developmental Changes in Business Practices: an Overview | prof. (Dr.) Rachita Rana | 1 |
| Need for Policy Interventions to Achieve Sustainable Economic growth of India | prof. C.P. Chawla | 17 |
| cross Cultural HR Issues and Globalization : A Policy Perspective | Ms. Rama Srivastava | 33 |
| The Historic Economic Default: A Trend Analysis of Eight Centuries | Prof. Nandita Rathee | 59 |
| Innovation and Entrepreneurship: The Growth Engine for Economic Development | Prof. Sheela Bhargava | 69 |
| E-Learning as an Emerging Innovative Tool and Resource in Comparative Higher education | Prof. (Dr) Rachita Rana, Ms. Srivastava and Sheela Bhargava | 91 |
| Creating a Culture of Innovation : A Review | Dr. Sushmita Biswal Waraish | 101 |
| Competency: A Pragmatic Global Tool in Performance Appraisal | Ms. Rama Srivastava & Prof. Sheela Bhargava | 123 |
| Booming E-tailing Business in India: Potential Strategies and Approaches | Ms. V.G. Smitha & Ms. Asha Chauhan | 143 |
| HRM "An Organization's Tool for Competitive Advantage" | Sandhya Tanwar | 161 |
| A Study on the Impact of Technological advancements on Marketing Strategies A Special Reference to Viral-Marketing | Ms. Shikha Gupta & Ms. Nisha Jindal | 179 |
| Customer Relationship Management : The Practice Every bank Can Bank upon | Prof. Usha Arora, Dr. RajivKumar | 189 |
| Impact of macroeconomic variable on Indian Stock Market Return and Its Volatility | Dr. Nandita & Ms. Suman | 209 |
| Information and Communication Technology: The driving Force Behind Globalization | Ms. harmeet Malhotra | 229 |
| Enterprise Applications Integration (EAI): Driving Business Innovation | Ms. Pooja Saigal | 237 |
| FDI in Retail Sector: Indian Experience | Dr. Jyoti | 249 |
| Customer Perception of Service Quality in the banking Sector: A Case Study of banking Sector in Faridabad | Ms. Deepika Arora & Ms. Anita Saxena | 261 |
| Adoption of Innovation: A People-Centric Approach | Prof. Hemant K. Jha & Prof. M.K. Jha | 275 |
| Index | | 289 |
